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Port of Call

Definition:  (Noun)

A place where a ship stops on a voyage.

We’d like for you to keep in mind this definition as you read the below. Consider Port of Call as a temporary destination on your journey. If you keep that at the forefront of your thinking throughout your voyage, then we are confident in you reaching your desired destination.

At Port of Call, we offer independent, free advice for anyone affected by addiction. Our role is to help callers organise the treatment that is most likely to be effective; to help you clear your life from addiction and look forward to a positive future.

We provide support for families, employers and individuals who are concerned with their, or someone else’s, problem with drugs, alcohol or addictive behaviour.

Our team is made up of people in recovery and professionals who are trained in counselling. As ‘Experts by Experience’ who have been there themselves, we know how painful and isolating addiction can be, yet we’ve also learned that recovery is possible and we’re passionate about helping others. If you or someone you love is affected by addiction, we know what it’s like because we’ve been there ourselves.

Founded in 2014, the Port of Call network of treatment specialists allows us to help you navigate the full range of available treatment options. We’re supported by a wide range of registered detox and rehab clinics, therapists, doctors and clinicians to ensure that we can help you organise the right help at the right time.

Recovery IS possible, and we urge anyone reading this not to suffer in silence and call our free helpline on 08000029010.

Why Port of Call?

We pride ourselves on the fact that we are a safe place that provides support for those affected by addiction, whether that be their own struggle or someone else’s.

Our trained counsellors are available 24/7 and are on hand to answer any questions that you may have. On top of that, the Port of Call team can provide extensive information regarding the detox and rehab process as well as addiction counselling, support groups and aftercare programmes.

We understand that deciding upon the route of treatment for yourself or a loved one is a difficult decision to make, often at a stressful and confusing time. Calling our helpline comes with a guarantee that you’ll be speaking with someone who has been through rehab themselves. That’s what sets us apart, all of our advisors have been through their own journey and can proudly say today that they have reached the light at the end of the tunnel. Everyone who works at Port of Call is in long term (ten years plus) continuous recovery from addiction. We regularly visit the clinics in our network to ensure we can make appropriate and effective introductions and we receive feedback from an alumni of more than 500 rehab patients. We keep appraised of CQC inspection reports and independently monitor and regulate the clinics we work with. We’re very proud to have helped thousands of callers achieve long term recovery and sobriety.

Port of Call is an independent organisation, meaning that we are not owned by a treatment centre, nor do we do not hold any bias towards any one clinic. Helping you to find the support and guidance and matching your requirements to the most suitable provider is our sole concern.

Our understanding of what is available at different UK clinics means that we are well placed to advise your best course of treatment. We’re here to help take the hassle out of researching treatment options and to help you make an informed choice, quickly. By liaising with admissions teams and organising assessments as well as transportation, we can help expedite your entry into treatment. We can arrange everything for you, be it collection from home, entry into detox or rehab or simply answer questions on what to take with you, when you can have visits and what to pack.

If you’re not quite ready to call us in person, you can always get in touch using our Live Chat facility and discuss your options with us online.

Success stories

We at Port of Call appreciate the courage that it takes to get in touch with us to talk about their addiction problems.

Port of Call: Success Stories

Addiction is an illness, not a choice. That is exactly what makes our success stories so inspiring. To know that we have been able to provide the necessary help that people have been seeking makes what we do so worthwhile.

Take a look at the below video to see just how damaging alcohol and drug abuse can be, and just how proud recovered or recovering patients can become.

When self-confessed ‘wild child’ Charlotte contacted us regarding her expensive cocaine problem, her law studies were in serious jeopardy.

In over £13,000 worth of debt, Charlotte reached out to Port of Call and was booked into day care treatment near to her university campus.

Read about how Charlotte got her studies, and her life, back on track here.

Following a demotion at work and being left by his girlfriend due to a reliance on cannabis, Yorkshireman Pete was the subject of an intervention through Port of Call. His parents, work manager and the counsellor arrived at his house and Pete agreed to a four-week rehabilitation process.

Another success story saw teenager Jack narrowly avoid a jail sentence for burglary in a bid to fuel his crack addiction. Facing being kicked out of his mother’s house, Port of Call were again on hand to offer support.

Still unsure whether rehab is for you? Read up on Pete and Jack’s stories and make an informed decision from there.

Location and cost

Although based in Cheshire, Port of Call refers patients to registered rehab centres throughout the UK. Take a look at our clinics in the North West and London, and get in touch to discuss the centre that’s right for you. We can also put you in contact with a wide range of addiction support services across the North East, Midlands and Scotland.

The cost of residential private treatment can vary from anything between £1,500 and £3,000 per week, depending on location, accommodation and the resource and expertise on site. When it comes to how to fund private rehab, many families will choose to pay for treatment for their loved one as the lack of funding via the NHS means that there are very few places available and often lengthy waiting lists to contend with.

The treatment programmes, facilities environments and ethos at clinics vary a lot. There is no one size fits all approach and finding somewhere you’ll be comfortable, happy and amongst likeminded people is crucial. We can’t stress the importance of finding the correct clinic for you and we are available 24/7 to help you make the right choice.

If you hold concerns for yourself or someone close to you regarding a relationship with alcohol or drugs but have concerns on financing, we’d advise taking a read of our how much does private alcohol rehab cost blog.

We sincerely hope that all of the above has explained who we are and what we do. If you feel that Port of Call could help in your situation, please don’t hesitate to get in touch on 08000029010.

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